FAQ

SECRET LANE™ VIP is based in NYC, NY.

If your order has been placed within the past 24 hours and you have changed your mind, we offer hassle-free cancellations. Just email us at support@secretlanevip.com or call us at (844) 493-2386 and we will refund you, as long as the order has not yet shipped.

If placed more than 24 hours ago, your order will have been processed and we cannot offer an immediate refund. However, once you have received your order, you have up to 30 days to contact us for a return.

Once your order has processed and shipped, we will email a shipping confirmation. This could take 2-3 business days. Once your order is shipped, you can expect your order to arrive between 8-10 business days.

If you did not receive an email with your tracking information, please let us know at support@secretlanevip.com or call us at (844) 493-2386.

Please note that due to COVID-19, there may be slightly delayed delivery times, depending on the postal service in your country. If you are experiencing these delays, you may reach out to us via email for assistance.

If our FAQ is unable to answer your questions, please email us at support@secretlanevip.com.

For expedited customer service, please provide the name which the order was placed under, as well as the order confirmation number. Please note that other communication channels (like Facebook) are not checked on a daily basis for customer service inquiries, so emailing will provide you the quickest support.